General Data Protection Regulation

We attach a great deal of importance to protecting the data that you provide us with. Here you will find all you need to know about these personal data: the type of information collected, why we collect it, what use we make of it and with whom we share it. If you have any questions, please do not hesitate to contact us.

1. WHY DO WE COLLECT YOUR DATA?

BY GETTING TO KNOW YOU A LITTLE BETTER, WE CAN OFFER YOU AN EVEN MORE PERSONALISED SERVICE. RESPECT FOR YOUR PRIVATE LIFE IS OUR PRIORITY.

By using your personal data, we improve our quality of service, we deal with your requests even more quickly and we optimise the relationship between us. Here are some examples of the how the information about you is used:

Enabling your dealer to contact you easily
Sending you the information requested
Sending you relevant information about our vehicles and our services
Assessing the effectiveness of our advertising
Assessing the effectiveness of our sales and after-sales services
Improving our products and our services

With your prior consent, we may also use your personal data to:

Send you personalised information about our vehicles, our products and our services
Offer you a personalised client experience
Conduct client satisfaction surveys

2. WHAT TYPE OF DATA DO WE COLLECT?

YOUR DATA ENABLE US TO SEND YOU ONLY OFFERS THAT MAY INTEREST YOU.

All the data we hold have probably been given to us by you yourself, for example by filling in a request for a test drive. This information may include:

Personal contact data (name, address, email, telephone number)
Type of request
Origin of the request
Detailed information about your purchase (vehicle model, products and services requested)
Data about browsing INFINITI websites

3. RETENTION PERIOD FOR YOUR DATA

The table below specifies the maximum period during which we keep your personal data. At the end of this period, we safely delete your data.

Purpose and Retention period
Purpose	Retention period
Processing the relevant contractual relations, setting up pre-contract measures, initiating and/or countering action under civil law	Until the end of the year following the limiting date of any possible legal action for the 2 parties
Targeted direct advertising corresponding to your personal interests	Maximum 5 years from obtaining your consent or from a new agreement ensuing from the start of a contractual relationship. Or a maximum of 5 years from obtaining your consent or from your new agreement when you have not entered into any contractual relationship with us.
As part of our legitimate interests such as improving our products and services	Maximum 5 years if we have entered into a contractual relationship. Or a maximum of 5 years if we have not entered into a contractual relationship.
Complying with a legal obligation	As long as archiving is required
Offering vehicles or services that may interest you	As long as archiving is required
Offering vehicles or services that may interest you	Maximum 1 year after sending the offer
Any other question you may have	Maximum 1 year after receiving your request
Analysing the performance of our advertising, sales advice, after-sales and workshop services	Maximum 5 years after sending advertising or the end of the services (sale or workshop)
Sending information you have requested and/or that may interest you with regard to products and services	Maximum 5 years if we have entered into a contractual relationship. Or a maximum of 5 years if we have not entered into a contractual relationship
Client satisfaction surveys and market research	As long as it takes to process the survey

4. WITH WHOM DO WE SHARE THESE DATA?

In order to offer you more tailored services, we may send information about you to our partners. Our priority is to ensure that they are as determined as we are to protect the information and data about you.

Dealers

Our dealers use your personal information to continuously improve our quality of service. This involves processing special requests, offering you personalised services and keeping you informed, e.g. by offering you a test drive of a new model!

SUPPLIERS

We send information to companies which offer services on our behalf. These services can take the form of:

website hosting
electronic messaging services
marketing activities
organising advertising lotteries
competitions and promotional events
audits
client orders
data analysis
client services
customer surveys and satisfaction surveys

These service providers

Customer orders
Data Analytics
Customer service
Customer research & satisfaction surveys

These companies all have strict obligations to protect your information.

AFFILIATED COMPANIES

We may be asked to share this information with other companies in the Nissan group and to transfer them to a third party company in the event of a merger or reorganisation.

COMPLIANCE AND SECURITY

We may be required by law to disclose your personal data to the public authorities for national security reasons, to enforce the law or for other grounds of public interest. If permitted by law, we will notify you in advance of the transfer of your data.

We may also disclose personal information if we consider in good faith that this disclosure is necessary to protect our rights and to resolve legal conflicts, to enforce our legal notices, to investigate fraud or to protect our users.

TRANSFER OUTSIDE THE EEA

When personal data must be transferred outside the European Economic Area (EEA), INFINITI pays careful attention to the way in which these data are processed by implementing standard EU clauses with the entity located outside the EU. If your data is transferred outside the EEA, you can obtain a copy of the standard EU clauses by sending your request to qualitycentre.eu@infiniti-customerexperience.com

5. WHAT ARE YOUR RIGHTS?

YOU CAN ACCESS YOUR PERSONAL DATA OR ASK FOR THEM TO BE DESTROYED OR ALTERED AT ANY TIME. YOU CAN ALSO ASK TO RECEIVE YOUR PERSONAL DATA IN A COMMONLY USED FORMAT.

You may oppose the processing of your data or ask for their use to be limited.

For all questions or complaints, please send an email to qualitycentre.eu@infiniti-customerexperience.com. Another option is to contact our Data Protection Officer.

You are also entitled to file a complaint with the competent data protection authorities if you consider this to be necessary.

Protection of your data

RESPECT FOR YOUR PRIVATE LIFE IS OUR PRIORITY