United Kingdom

INFINITI United Kingdom Frequently Asked Questions

Servicing and Maintenance

Q: What do I do about having my car serviced, maintained & warranted?

A: You can contact your local INFINITI Authorised Repairer for all servicing, maintenance and warranty repairs.

Q: If I have a technical concern or problem with my INFINITI who can I talk to?

A: You can still contact your local INFINITI Authorised Repairer.

Q: If I need any spare parts for my INFINITI where can I go?

A: INFINITI original equipment genuine parts can of course be sourced and purchased via your local INFINITI Authorised Repairer.

REMOVAL OF INFINITI’S CONNECTED SERVICES

Q: Which Connected Services features are affected?

A: Since 2018, we’ve made 10 services free of charge for the Q30, QX30, Q50 and Q60. Because of changing technology and regulations, we’re unfortunately unable to continue offering the following features:

Call INFINITI Assistance
Vehicle Health Report
MIL ON Notifications
Maintenance Notification
InTouch Tracking (with car blockage)
Theft & Burglar Notification
Remote Horn & Lights
Remote door Lock & Unlock
Calendar
Email synchronisation

Q: Will my current infotainment system be affected?

A: Rest assured, we won’t be making any changes to other services and general infotainment. These include:

Navigation
Service information
Bluetooth
Combimeter maintenance notification
Keyless entry

Q: Do I need to do anything?

A: The update will be carried out automatically, so won’t require any action on your part.

Financing an INFINITI

Q: How does this affect my finance agreement for my INFINITI?

A: If your finance agreement is with RCI, there is a contractual obligation between the ‘financing entity’ and you, the ‘end customer’, which would mean there is no change to your agreement. This applies to most other financing firms.

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Our Commitments to you

INFINITI Europe has ceased its commercial activities on 31 March 2020, but continues to operate its servicing, maintenance and warranty repair services. Every vehicle is guaranteed for 3 years of 100,000 km, whichever comes first. Visit www.infiniti.co.uk/owners to find out how this may affect INFINITI customers.